Refund Policy

Plans are monthly and never renew automatically, and mock tests are bought when you want them, so you're never charged without choosing to pay. You can get your money back if something went wrong on our side, or if you change your mind within 3 days and haven't used what you paid for. Mock tests bought by teachers, and courses bought from a teacher, have their own sections below.

• Duplicate payment — you paid twice for the same plan.
• Not activated — we haven't activated your plan within 72 hours of receiving a valid payment, and you ask for a refund instead of activation.
• Change of mind within 3 days — you ask within 3 days of activation and haven't used the plan: a student has not started any test, or a teacher has not added students or assigned any test since activation.
• Payment rejected — we couldn't match your transaction and you paid the amount shown.

• Overpayment — you paid more than the plan price: we refund the difference or add it as credit.
• Platform outage — if the platform is unavailable because of a fault on our side for more than 72 hours in a row, we extend your plan by the lost days, or refund that portion on request.
• Upgrades — if you move to a higher plan mid-month, contact us within 7 days and we credit the unused days of your old plan towards the new one.

• After the 3-day window, or once you have used the plan.
• For unused tests, students, assignments or days left in the month.
• Because of your band score or results in the real IELTS test.
• If your account was suspended or closed for breaking our Terms & Conditions.
• For internet, device or browser problems on your side.

A package of tests is refundable in the same way as a course: ask within 3 days of paying, and we refund it in full if you have not yet sat any of the tests inside it.

• Once you have opened a test in the package, that part of it has been used and the package is no longer refundable.
• If the teacher takes the package back before it expires and you have not used it, tell us and we will refund what you paid.
• If a fault on our side stops you sitting the tests, we put the package back or refund it — your choice.
• A package that simply ran out of time is not refundable. Its length was shown before you paid.

Mock tests are bought in advance and used one sitting at a time, so refunds follow what you have actually used.

• Within 7 days of the payment we refund any mock tests you have not used, in full. Tests already used by your students are not refundable.
• Full refund at any time if we never added the tests to your balance after a valid payment, or if you were charged twice for the same purchase.
• If a sitting fails because of a fault on our side, we put that test back on your balance — that is not a refund but it costs you nothing.
• No refund for tests already sat, for a change of mind after 7 days, or because a student did not turn up. Unused tests do not expire, so they stay available instead.
• We refund the price you paid for the unused tests at the rate on your order. Refunding part of a pack does not re-price the tests you kept.

A course or package you buy here is taught by an independent teacher, but you pay us, so we handle the refund.

• Within 3 days of your course opening, and while you have opened no more than one lesson, you can ask for a full refund — no reason needed.
• Full refund at any time if the teacher does not deliver what the listing promised (lessons missing, classes never held, no feedback that was advertised), or if we take the course down before you could use it.
• Full refund if your payment was a duplicate, or if we never unlocked the course.
• No refund once you have worked through the course, for the days left on an access period, or because your band score did not improve.
• When a refund is approved, your access to that course ends and the teacher's share of the sale is reversed.

Tell us first — contact us with the order's transaction ID and what went wrong. We ask the teacher for their side and reply within 2 working days.

We cannot refund money you paid a teacher, coaching centre or agency directly — private tuition, admission, exam registration or any other fee arranged outside this website — because we never receive it, even if the teacher uses our platform. Please ask them directly for any refund. If a teacher claims such a fee is charged by Instructors Nest, tell us: we only ever charge students for their own plan or for a course bought on this website, and teachers for the mock tests they buy.

Institution and agency packages — including blocks of mock tests bought under an agreement — follow the refund terms in the written agreement for that package. Where the agreement says nothing, this policy applies.

• Contact us within 7 days of the payment with your account email, the plan, mock tests or course it was for, and the transaction ID (TrxID).
• We reply within 2 working days and, if the refund is approved, send it within 10 working days to the same bKash, Nagad, Rocket or bank account you paid from.
• Mobile banking cash-out or transfer charges made by the payment provider can't be refunded.
• When a refund is approved, the plan, mock tests or course access it paid for ends.